Privacy Policy

    We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and safeguard your data.

    Last Updated:September 11, 2025
    Document Version: 1.2

    Introduction

    At Saba Al Wadu, we respect your privacy and are committed to protecting your personal data. This Privacy Policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

    This privacy policy applies to all information collected through our website, mobile applications, and/or any related services, sales, marketing, or events.

    Information We Collect

    Personal Information

    • Name and contact information
    • Billing and shipping address
    • Payment information
    • Account credentials

    Automatically Collected Information

    • Device information and IP address
    • Browsing history and interactions
    • Cookies and similar technologies
    • Purchase history

    We use this information to provide our services, process transactions, improve our website, communicate with you, and comply with legal obligations.

    Order Cancellation Policy

    Order cancellation requests must be made within 24 hours of placing your order.

    Orders that have been shipped or have entered the fulfillment process cannot be cancelled.

    Cancellation Process

    1. Log in to your account and navigate to your order history.
    2. Select the order you wish to cancel and click on the "Cancel Order" button.
    3. Select a reason for cancellation from the dropdown menu.
    4. Submit your cancellation request.
    5. You will receive a confirmation email once your cancellation is processed.

    If you are unable to cancel your order online, please contact our customer service team at support@sabalwadu.com or call +966 XXX XXX XXX for assistance.

    Refund Policy

    Refund requests must be initiated within 10 days of receiving your order.

    Items must be returned in their original condition with tags attached and in original packaging.

    Eligible Items for Refund

    • Unworn and unwashed items with all original tags attached
    • Items in original packaging (if applicable)
    • Items that are defective or materially different from their description

    Non-Refundable Items

    • Items that have been worn, washed, or altered
    • Items marked as 'Final Sale' or 'Non-Returnable'
    • Gift cards and downloadable digital products

    Refund Process

    1. Initiate a return request through your account or by contacting customer service.
    2. Package your items securely with all original tags and packaging.
    3. Ship your return using the provided return label or your preferred shipping method.
    4. Once we receive and inspect your return, we will process your refund.
    5. Refunds will be issued to the original payment method and may take 5-10 business days to appear in your account.

    For any questions regarding our refund policy, please contact our customer service team at returns@sabalwadu.com.

    Data Security

    We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

    Contact Us

    If you have questions or concerns about this Privacy Policy, our data practices, or would like to exercise your rights, please contact us at:

    Saba Al Wadu

    Email: privacy@sabalwadu.com

    Phone: +966 XXX XXX XXX

    Address: [Your Company Address]